- No information about our patients is provided over the phone due to Patient Privacy.
- For your patient’s health and in accordance with legal regulations, smoking is prohibited inside the hospital building, rooms, and hospital gardens.
- Please do not bring food or beverages from outside for your patient’s health. Your patient’s entire food and beverage plan is communicated to our cafeteria by your physician.
- In an emergency or disaster, do not use elevators to leave the building. Follow the signage and use the emergency exit stairs located at the end of your corridor.
- You can share any Complaints, Thanks, and Suggestions about our hospital and staff with our Patient Rights Unit (Extension No: 1433).
BREAKFAST: Between 06:00–07:00
LUNCH: Between 11:30–12:30
DINNER: Served between 17:00–18:00
- Diet meals and snacks are under the control of the dietitian and ward nurse as determined by the specialist physician.
- For stable patients, physicians make rounds twice a day, morning and evening.
- The patient must not leave the ward without informing the ward nurse.
- Any medications brought by your patient must be handed over to the ward nurse.
VISITOR INFORMATION
- Inpatient wards (except Intensive Care Units) visiting hours are between 09:00–22:00.
- Please avoid speaking loudly in rooms and corridors so that your patient and others can rest.
- For your patient’s respiratory health, please do not bring live flowers for visits.
- Visitors are kindly asked to leave the room during physician rounds.
- For health reasons, it is recommended that children aged 0–6 are not brought for patient visits.
INTENSIVE CARE UNIT VISITING RULES
- When visiting any Intensive Care Unit, please press the bell at the door.
- Please follow staff instructions and use the personal protective equipment provided when entering the ICU for your and your patient’s safety.
- Visits are limited to 1 person and 10 minutes and are always conducted under nurse supervision.
NEONATAL INTENSIVE CARE
In the Neonatal Intensive Care Unit, visits are strictly prohibited for anyone other than Mother and Father.
Mothers may see their babies between 10:00 in the morning and 21:00 in the evening.
Fathers may enter once a day at 21:00 after the mothers have left.
ADULT INTENSIVE CARE
- Patient visiting hours are every day between 13:30–14:30, limited to 1 person and a maximum of 5 minutes.
CORONARY INTENSIVE CARE
NOON: 11:30 EVENING: 17:00 (Every day)
CVS INTENSIVE CARE
- There are no routine patient visits in the Cardiovascular Surgery Intensive Care Unit. However, in necessary situations and with the physician’s approval, only once per day, one relative—prioritizing first-degree relatives—may be permitted.
You can access the organization chart document by clicking.
MISSION
To be a healthcare center that provides high-quality, preventive, and reliable services at the highest level, keeping up with innovations.
VISION
To maintain an institutional identity that continuously improves itself by using contemporary technology with our experienced team, prioritizing patient and employee satisfaction, and delivering healthcare within ethical values.
OUR QUALITY POLICY
It is our quality policy and management approach to provide high-quality services focused on patient and employee satisfaction, to support continuous development through ongoing training using measurement and improvement mechanisms, and to ensure they are embraced by employees.
OUR VALUES
- Empathy
- Privacy
- Innovation
- Patient and Employee Safety
- Commitment to Medical Ethics
- Patient and Employee Satisfaction
PURPOSE OF ESTABLISHMENT:
Our Quality Management Unit was established to enhance quality by coordinating our hospital’s Corporate Service Management, Document Management, Patient and Employee-Oriented Services, Healthcare Services, Support Services, and Indicator Management practices within the scope of the Ministry of Health regulation on improving and evaluating healthcare service quality.
DUTIES, AUTHORITIES, AND RESPONSIBILITIES RELATED TO QUALITY MANAGEMENT ACTIVITIES
- A “Quality Management Unit” has been established in our hospital to implement the Healthcare Quality Standards (HQS). The quality director is responsible for the quality unit. Under the coordination of the quality director, quality department leads are responsible for managing quality processes in their units and tracking corrective–preventive actions carried out in their departments alongside all staff.
- The Quality Management Unit coordinates studies conducted within the framework of HQS.
- It follows activities related to corporate goals and objectives.
- It manages self-assessments.
- It manages processes related to the Undesirable Event Notification System.
- It ensures control of processes related to risk management.
- It manages processes for patient and employee experience survey results (survey administration, evaluation of results, and improvement activities based on results).
- It is responsible for tracking and updating written documents prepared within the framework of HQS.
- It tracks corrective and preventive actions.
- It tracks meetings held by committees and teams.
- It monitors new and current standards to ensure they remain up to date.
- It manages processes related to Department-Based Indicators and Clinical Quality Indicators.
- It participates as a member of committees determined within the HQS framework.
- It evaluates statistical information related to service delivery.
QUALITY MANAGEMENT SYSTEM ORGANIZATIONAL STRUCTURE:
You can access the Annual Training Plan by clicking the link below.
You can access the Self-Assessment Plan by clicking the links below.
