CLARIFICATION TEXT ON THE PROCESSING OF PERSONAL DATA
Dear Visitor, within the scope of the Law on the Protection of Personal Data, we would like to inform you. Pursuant to the Law No. 6698 on the Protection of Personal Data (“KVKK”), your personal data, including any information that identifies or makes your identity identifiable and your special categories of personal data, may be processed by Özel Egekent Sağlık Hizmetleri Sağlık Hizmetleri Sanayi ve Ticaret Anonim Şirketi as the data controller.
The processing of personal data refers to any operation performed on data such as obtaining, recording, storing, preserving, altering, rearranging, disclosing, transferring, classifying, or preventing the use of personal data. The protection of your personal data is of vital importance to us. As the Data Controller, we would like you to know that we exercise maximum care regarding the security of your personal data.
- Identity of the Data Controller
Pursuant to Law No. 6698 on the Protection of Personal Data, your personal data may be processed, recorded, stored, classified, updated, and disclosed/transferred to third parties when permitted by legislation and/or limited to the purposes for which they are processed, by Özel Egekent Sağlık Hizmetleri Sağlık Hizmetleri Sanayi ve Ticaret Anonim Şirketi, located at Merkez, Sırakapılar, 495. Sk. No:27 20125 Merkezefendi / Denizli, acting as the data controller, in accordance with the principles of lawfulness and good faith.
- Purposes of Processing Personal Data
Your personal data, including your health data and special categories of personal data, may be processed by the Company in connection with, limited to, and proportionate to the purposes listed below, including but not limited to:
- Your name, surname, Turkish ID number, temporary ID number, passport number, place and date of birth, marital status, gender, insurance or patient protocol number, and other identity data that identifies you,
- Your address, phone number, email address,
- Your test results, laboratory and imaging results, examination data, prescription information, and other health data including data related to sexual life obtained during the execution of medical diagnosis, treatment, and care services,
- Your IBAN number, credit card information,
- Your image and audio recordings obtained through closed-circuit camera systems during your visit to our hospitals,
- Your call recordings if you contact our Call Center,
- Your private health insurance data and Social Security Institution data for the financing and planning of healthcare services.
The Company processes personal data within the conditions and purposes of personal data processing set out in Article 5(2) and Article 6(3) of Law No. 6698. These include:
– Processing is explicitly prescribed by law,
– Processing is directly related and necessary for the establishment or performance of a contract,
– Processing is mandatory for the Company to fulfill its legal obligations,
– Processing of personal data made public by you, limited to the purpose of being made public,
– Processing is mandatory for the establishment, exercise, or protection of a right,
– Processing is mandatory for the legitimate interests of the Company provided that your fundamental rights and freedoms are not harmed,
– Processing is necessary to protect the life or physical integrity of the data subject or another person in cases where the data subject is unable to give consent due to factual or legal impossibility,
– Processing of special categories of personal data other than health and sexual life is stipulated by law,
– Processing of health and sexual life data is carried out by persons under confidentiality obligation or by authorized institutions for the protection of public health, preventive medicine, medical diagnosis, treatment, and care services, as well as the planning and management of healthcare services and financing.
Under these conditions, the Company may process your personal data for purposes including but not limited to:
- Protection of public health, preventive medicine, execution of medical diagnosis, treatment, and care services,
- Planning and management of healthcare services and financing,
- Verification of your identity,
- Informing you about your appointment if you make one,
- Confirming your relationship with institutions contracted with our hospital,
- Compliance with legal and regulatory requirements,
- Financing of your healthcare services, covering your diagnostic, treatment, and care expenses by our Patient Services, Financial Affairs, and Marketing departments,
- Sharing requested information with the Ministry of Health and other public institutions as per relevant regulations,
- Sharing any requested information with private insurance companies for the financing of healthcare services,
- Analyzing your use of healthcare services to improve the services we provide,
- Carrying out necessary work by our relevant business units for the execution of commercial activities of the Company and related business processes.
– Planning and execution of business continuity and operational activities,
– Monitoring of finance and/or accounting activities,
– Providing information to authorized institutions as required by legislation,
– Planning and execution of corporate communication activities,
- Ensuring the execution of our Company’s human resources policies,
- Ensuring the legal and commercial security of our Company and the persons in business relations with our Company,
- Carrying out satisfaction evaluation activities for our current customers, organization and event management,
- Execution of occupational health and safety activities,
- Execution of information and physical security processes,
- Verifying the information of users making transactions through our corporate website and mobile applications,
- To Whom and For What Purposes Personal Data Can Be Transferred
Your personal data processed for the purposes described may be shared, in accordance with the basic principles set out in the KVKK and within the conditions of Articles 8 and 9 of the KVKK, with:
- Ministry of Health and its affiliated units,
- Your authorized representatives,
- Private insurance companies,
- Social Security Institution,
- General Directorate of Security and other law enforcement agencies,
- General Directorate of Civil Registration,
- Turkish Pharmacists’ Association,
- Courts and all judicial authorities, central and other third parties,
- Lawyers,
- Laboratories, medical centers, ambulances, medical device providers, and healthcare institutions we cooperate with for medical diagnosis and treatment,
- Our suppliers, limited to the provision of services,
- Method and Legal Reason for Collecting Personal Data
Your personal data is collected by the Company through customer representatives, relevant websites, mobile applications, social media accounts you allow the Company to access, electronically and/or via call center channels, either automatically or manually. The legal reasons are:
- Law No. 6698 on the Protection of Personal Data,
- Regulation on the Processing and Protection of the Privacy of Personal Health Data No. 29863,
- Private Hospitals Regulation,
- Fundamental Law No. 3359 on Health Services,
- Regulation on Processing and Protection of Personal Health Data,
- Ministry of Health regulations and other legislation provisions.
- Rights of the Data Subject
As personal data owners, when you submit your requests regarding your rights to our Company using the methods described below, our Company will finalize your request free of charge within 30 (thirty) days at the latest depending on the nature of the request. However, if responding incurs an additional cost, a fee may be charged according to the tariff determined by the Personal Data Protection Board. Within this scope, personal data owners have the right to:
- Learn whether personal data is being processed,
- Request information if personal data has been processed,
- Learn the purpose of processing personal data and whether they are used in line with this purpose,
- Know the third parties to whom personal data is transferred domestically or abroad,
- Request correction if personal data is incomplete or inaccurate and request notification of such correction to third parties to whom the data was transferred,
- Request deletion or destruction of personal data if the reasons requiring its processing are eliminated, even though it has been processed in compliance with the law and other relevant laws, and request notification of the action to third parties to whom the personal data has been transferred,
- Object to the occurrence of a result against themselves by analyzing the processed data exclusively through automated systems,
- Request compensation if they suffer damage due to the unlawful processing of personal data.
As the data subject, you must submit your requests in writing to our Company. For the healthy and quick handling of your applications under Article 11 of the KVKK, we recommend that you use the “Data Subject Information Request Application Form” available under the “Protection of Personal Data” section on the website of Özel Egekent Sağlık Hizmetleri Sağlık Hizmetleri Sanayi ve Ticaret Anonim Şirketi, provide the required documents/information depending on your request and the necessary identification documents, and submit it personally or via registered mail. Additionally, you can submit your request as an online user via your registered email address previously provided to our Company and recorded in our system through kvkkbilgi@egekenthastanesi.com.
For more detailed information, please review the “Data Subject Information Request Application Form” available under the “Protection of Personal Data” section on our website.
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