Quality Management System
As Özel Egekent Hastanesi, we embrace a measurable and continuously improving management approach that places quality and patient safety at the heart of all our service processes.
Our Quality Policy
Our quality policy is founded on providing our patients with safe, effective and timely healthcare, supporting the satisfaction and development of our employees, using our resources efficiently, and grounding all our processes in scientific evidence and current medical standards. Accordingly, at every stage of the diagnosis and treatment processes, all of our units work with a transparent and accountable approach that complies with national and international quality principles.
Patient and Employee Safety
Patient and employee safety is the cornerstone of our quality management system. We identify potential risks in advance, take preventive measures, and instill a culture of safety throughout our entire team. Our priority areas of practice are listed below:
- Identity verification practices for the correct patient, correct procedure and correct site
- Medication safety and the controlled management of high-risk medications
- Continuous monitoring of infection control and hand hygiene principles
- Assessment of fall risk and implementation of the necessary precautions
- Monitoring of surgical processes with safe surgery checklists
Health Quality Standards (SKS)
Our hospital is committed to full compliance with the Health Quality Standards (SKS) published by the Republic of Türkiye Ministry of Health. In this context, we regularly review our processes through self-assessments and verify our compliance through internal and external audits. We embrace the requirements of the standards not merely as an obligation, but as a roadmap that raises the quality of our services.
- Process and document management in line with SKS requirements
- Periodic self-assessment and improvement activities
- Maintaining compliance through ministry inspections and internal audits
Continuous Improvement
We regard quality not as a destination, but as an uninterrupted process of development. We assess together the feedback we receive from patients and their relatives, the satisfaction surveys we conduct regularly, and the monitoring of clinical and administrative performance indicators, and we translate the resulting data into improvement decisions. In this way, we aim to advance the quality of our services further with each passing day.
