Patient Rights and Responsibilities

Patient rights are the universal and legally guaranteed fundamental rights that patients hold while making use of healthcare services. Our hospital adopts the full observance of these rights as an institutional principle. Just as our patients have rights, the responsibilities they must undertake for the success of the treatment process are also an inseparable part of this process.

Our Patients' Rights

• General access to services: The right to benefit from healthcare services on the basis of justice and equity, without discrimination on grounds of race, language, religion, denomination, gender, political opinion, or economic and social status.
• Being informed and requesting information: The right to receive clear and understandable information, verbally or in writing, about one's health condition, the diagnostic and treatment methods to be applied, their potential benefits and risks, and the available alternatives.
• Choosing and changing the healthcare facility and staff: The right to choose and change the healthcare facility and to benefit from the services provided there; and to learn, choose and change the physician and other healthcare staff responsible for one's treatment.
• Privacy: The right to receive all healthcare services in an environment that respects confidentiality and to request that information about one's medical condition be kept confidential.
• Consent and refusal of treatment: The right to have their consent obtained for the medical procedures to be performed on them, and to refuse treatment or request that it be stopped.
• Safety: The right to receive healthcare in a safe environment.
• Fulfilling religious obligations: The right to fulfil one's religious obligations, within the facility's means and the measures in place.
• Dignity and comfort: The right to receive care in a friendly, courteous and compassionate environment, treated at all times and under all circumstances with respect, care and attentiveness.
• Visitors and a companion: The right to receive visitors and to have a companion, in accordance with the procedures and principles set by the facility.
• Complaints and feedback: The right to lodge a complaint if one's rights are violated, to share opinions and suggestions, and to request that these be evaluated.

Patient Responsibilities

The safe and effective delivery of healthcare is only possible when our patients also fulfil the following responsibilities.

• Providing accurate information: Providing healthcare staff with complete and accurate information about one's medical history, past illnesses, medications used and current complaints.
• Following treatment recommendations: Complying with the diagnostic and treatment plan defined by the physician and healthcare staff, and with the prescribed medications and procedures.
• Arriving on time for appointments: Arriving for appointments and follow-up visits on the scheduled day and time, and informing the relevant unit in advance when attendance is not possible.
• Respect for rules and staff: Complying with the hospital's rules and practices, and behaving respectfully towards healthcare staff and other patients.
• Accepting the consequences of refusing treatment: Accepting responsibility for any consequences that may arise from refusing the recommended treatment or failing to follow the instructions given.
• Payment obligation: Meeting, in a timely manner, the payment obligations for the healthcare services received.
• Respect for the rights of other patients and staff: Respecting the rights of other patients and healthcare staff and helping to maintain a calm treatment environment.

For any questions, comments or suggestions regarding patient rights and responsibilities, you may contact our patient rights unit or obtain information from our hospital information desks.